Case Studies

E-Learning Enablement Program Creation & Development Case Study

A Fortune 100 company required thousands of its employees to be trained in the ARIS methodology and turned to Confiance to develop a global e-learning-based program as an alternative to classroom-based training.

Confiance developed a comprehensive e-learning enablement program for a globally diverse, Fortune 100 energy company that was facilitating a state-of-the-art, client-focused set of modules to introduce the ARIS methodology, ARIS training and corporate standards throughout the organization. The company sought to promote a predictable learning experience—making effective use of corporate time and resources and fostering a rewarding learning experience for its employees.

The Challenge

As a global company, our client performs a diverse set of business activities and employs individuals of different cultures, backgrounds and educational levels, which make it difficult to implement standard training methodologies. The challenge was to deliver consistent, comprehensive e-learning training materials around the ARIS platform and methodological approach to a varied audience.

The Solution

Confiance e-learning experts designed a course curriculum that consisted of a logical collection of vibrant, dynamic panels. Using various methods, Confiance developed content to test one's understanding and perception of course material. This approach would enable the client to build a user friendly set of e-learning courses designed to fit its unique culture. This engagement consisted of four stages:

• Gathering and understanding existing training materials and corporate ARIS modeling standards
• Meeting with key resources to understand and align e-learning goals and objectives in order to transform content
• Creating a set of client-approved storyboards led by instructional designers and business process management (BPM) consultants
• Developing a final e-learning product using state-of-the art technology

The Result

Our client's e-learning course curriculum has proven a tremendous success. Within 18 months, the client's Global Systems and Services organization—consisting of thousands of employees—has taken advantage of the e-learning modules. The e-learning syllabus has brought a much-needed level of control and order to the client. The learning express system tracks users who have taken courses and assists in managing the deployment of ARIS throughout the company.

Due to consistent, client-focused content, Confiance has helped to educate the company's diverse workforce in complex subject matter—ensuring a reliable level of understanding of the benefits of ARIS, business modeling and corporate standards. The e-learning program provides students the ability to revisit/review course material on an as-needed basis, even in the absence of expert support staff—thus making effective use of time and resources.

The e-learning modules are also being used as:

• Reference material to instructor-led training
• Support in the basic understanding of ARIS to reduce follow-up and reinforcement time
• Training on the basic functions of ARIS Business Publisher needed to support the ARIS user base