Case Studies

Process Discovery for SAP Integration Case Study

A global biotechnology organization was recently acquired and needed process profiling best practices to successfully integrate its SAP systems with the new parent company.

With the objective of process and usage transparency, Confiance provided process profiling extraction programs and guidelines to establish a baseline for process management and technical simplification. By extracting usage data from running SAP environments, Confiance provided the client with the visibility needed to simplify the integration process and facilitate the differing business architecture and technical integration.

The Challenge

One of the key challenges to a merger and acquisition is establishment of a common understanding of the current state of the operations for both the business and IT. Effective process discovery requires establishment of a common framework to understanding the business process and interaction with humans and systems.

The Solution

Utilizing process profiling for SAP, Confiance was able to identify:

• The asset accounting process
• System organization and use
• Transactions and reports use
• Customization of documents

The Result

Confiance was able to demonstrate:

• The processes and transactions the companies were actually using
• Identify where cost savings could be made
  - Current operations and upcoming upgrades
• How quickly they could build an SAP Reference Model
  - Quick-start for blueprinting in ARIS / Solution Manager
• If employees across each company were using the same processes consistently
• Technical analysis
  - Compare Object inventories, modified objects, user exits, table comparisons, etc.

Confiance was able to assist the client drive integration discussion resulting in:

• Consistent process documentation / management for integration discussions and ongoing SAP maintenance and upgrades
• A process driven template for future SAP roll-outs
• A baseline for process optimization